![]() I find this situation unacceptable as a customer who sought clear and accurate information to make an informed decision. Additionally, numerous emails and messages to the company have gone unanswered, exacerbating my frustration. Despite the assurance of a timely response, it has been three days since the chat interaction and I have not received the promised phone call. Given the conflicting information I received, I expressed my concerns to the chat representative and requested a call from senior management within 24 hours to address the matter. I was told that the information provided at the store was incorrect, and that I was indeed able to cancel my father's service and start a new service in my own name without the threat of blacklisting. In an attempt to clarify, I engaged in a chat conversation with a Spectrum representative on 8/28. ![]() Such a threat seemed unreasonable and punitive for seeking a change in the account holder's name. What troubled me further was the statement made by the representative that if I chose to cancel my father's service and initiate a new service in my name, I would be subjected to blacklisting by Spectrum. This was not the outcome I desired as I wished to begin a new service with Spectrum. ![]() I was informed by the representative at the store that I could not start a new service and was only able to transfer the existing service into my name. On 8/28/23, I visited a Spectrum store located in ****** ** to cancel the service under my deceased father's name and initiate a new service in my own name.
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